Shipping & Return Policy
All orders are handled with great care. Your excitement and satisfaction when receiving artwork is important to me, so please read below to see how I can help you.
1. Can I return the artwork I purchased?
All sales of original artwork are final.
2. My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?
I am not liable for any mishandling or failed delivery by the shipping service or any damage that occurs post-delivery. I make it a priority to prepare each order with care in sturdy packaging so that it arrives undamaged, and I recommend that you handle your new artwork with care when framing and hanging. Please remember that I cannot control how shipping services handle a package, and I am just as saddened as you are if any damage occurs in transit.
With that being said, this is how I typically handle situations that fall outside of my control:
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. If it was incorrect and the shipping service returns the package to me studio, I am more than willing to send it to your correct address, though I ask that you pay for the postage. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I am unable to address any failed delivery or theft issues directly.
3. International Shipping Fees
Yes, we ship worldwide, the shipping fee will be computed at checkout. Please review your country's local importing fees and taxes to avoid any surprises. Buyer is responsible for all customs fees.
Any shipping charges collected by me do not include customs fees imposed by the importer's country. Refusal to pay any applied custom fees is not grounds for a refund.
4. Time taken for delivery of the product
Orders are dispatched every Saturday and depending on your location and chosen shipping method - will arrive between 2-5 business days for India orders and up to 30 business days for international orders.
I do everything I can to ensure all orders arrive at their destination and tracking information for all the orders will be provided.
Please email email@example.com if you have any questions about your order, and I will work with you to sort out any issues!